Do you have a showroom?
Signature Party Rentals has a large showroom that we are proud to showcase our equipment. 
Please call our office at 714-545-6777 for OC/LA, and 760-863-0671 for the Desert to schedule your showroom appointment.

What are your showroom hours?
Signature Party Rentals is open Mon - Friday from 9:00 am to 4:00 pm (showroom is closed from 11 am - 1:30 pm), and on Saturdays our Showroom is open by appointment only. We are closed Sundays. Please call our office to make an appointment or book online.

Do you offer delivery?
Signature Party Rentals offers delivery service- fees are based on location, accessibility and timing. Delivery service require a $150.00 minimum rental order for delivery. Beach and Park deliveries require a $500.00 minimum rental order. Please call our customer service department for delivery quotes.

What if I'm not sure if my space will accommodate my event?
Signature Party Rentals offers complimentary on site space planning to clients with rental orders of $1000 or more, contact us for details.

Do you set up your equipment?
Signature Party Rentals will set up and take down all heavy equipment (canopies, tables, dance floor) at no additional charge. We charge $0.15 a chair to set up. We do not set up linen, chair covers, china or glassware. Some events may require a labor charge based on complexity, speak to one of our representatives about when labors charges are needed.

How long will my solar flow heater last?
At full rate, your heater should last 8 - 10hrs.

What if there is a problem with my equipment and it is after business hours?
Signature Party Rentals offers clients with existing orders a 24 hour 7 days a week on call service. If a problem does occur please call 714-545-6777 during normal hours, or 800-698-8154 for after hours emergencies.

What is your cancellation policy?
Cancellation policy for orders under $1000.00
Any items cancelled 24 hrs prior to the delivery date are not subject to a restocking charge. A 50% restocking charge will apply to any equipment loaded onto the truck and in transit. No credit will apply to items that are delivered or setup. This cancellation policy excludes any special order items. Special order items will be subjected to a restocking charge if cancelled less than 7 days prior to the scheduled delivery date. For additional details please contact our customer service department. 

Cancellation policy for order over $1000.00
Any items cancelled (7)days prior to scheduled delivery date are not subject to a restocking charge, deposit is refundable. Any items/orders cancelled within the (7) days of scheduled delivery will be refunded less the 25% (original) deposit. 

No refund will be given on consultant site inspection fees, ($75.00) when an order is cancelled. 

Deposits Policy
All orders over $1000.00 will require a 25% deposit upon reserving the order. Deposit are 100% refunded if order is cancelled (7) days prior to scheduled delivery. No refund on deposits on orders cancelled within the (7) days of scheduled delivery. Rain tents must be cancelled (7) days prior for refund.